Client Care
FAQ
Do you include gift packaging?
Yes, all products are packed in gift boxes to provide the best gifting experience for you and your loved ones.
When will my order be processed?
Upon confirmation of payment your item will be processed for shipment within 2 business days. A tracking code will be issued to the email you registered with. Average USA shipping time is 3-5 business days. For international shipments, expect a 7-15 business day delivery time. Please note that shipping upgrades are available — cost and shipping time will be quoted at checkout based on your location. Please visit our Shipping Section for more information.
How can I pay?
We accept all major Credit Cards: Visa, Mastercard, Discover, American Express, and also Paypal. You can proceed to the checkout after adding a product to cart.
What is your return policy?
We offer a 30 day return policy on all products. Please contact us if you are having a problem with your item and we will be happy to help you.
What is your warranty policy?
In case an item you ordered is defected, broken, or damaged, we will send a replacement product 100% free of charge. Please contact our customer service team to ask for a product replacement.
Still need help? Fill out the form below to contact our concierge. You will hear back from us within 24 hours.
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